TESLA MODEL S 2014 Quick Guide (North America) 

Reporting Concerns
SAFETY INFORMATION29
Reporting ConcernsContacting Tesla
For detailed information about your Model S,
go to www.teslamotors.com, click the
MYTESLA link, then enter your login credentials
(or sign up to get these credentials).
If you have any questions or concerns about
your Model S, call 1-877-79TESLA
(1-877-798-3752).
Reporting Safety Defects - US
If you believe that Model S has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Tesla Motors.
If NHTSA receives similar complaints, it may
open an investigation. If it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, your dealer, or Tesla
Motors.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov; or write to:
Administrator, National Highway Traffic Safety,
1200 New Jersey Avenue SE., Washington, DC
20590. You can also obtain other information
about motor vehicle safety from
http://www.safercar.gov.
Reporting Safety Defects - Canada
If you believe that your Model S has a defect
which could cause a crash or could cause injury
or death, you should immediately inform
Transport Canada, in addition to notifying Tesla.
To contact Transport Canada, call their toll-free
number: 1-800-333-0510.
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WARRANTY31
WARRANTY (NORTH AMERICA)
General Warranty Provisions .................................................................................. 32
Warranty Coverage ................................................................................................... 33
Exclusions and Limitations ...................................................................................... 34
Obtaining Warranty Service ................................................................................... 36
Warranty Enforcement Laws and Dispute Resolution ..................................... 37
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32MODEL S
WARRANTY (NORTH AMERICA)
Warranty (North America)General Warranty Provisions
Tesla Motors, Inc. (“Tesla”) will provide repairs to a Model S vehicle during the applicable warranty
period in accordance with the terms, conditions and limitations defined in this New Vehicle Limited
Warranty.
Who is the Warrantor?
What Vehicles are Covered?
This New Vehicle Limited Warranty applies to a Model S vehicle sold by Tesla in the Tesla North
America Warranty Region. For purposes of this New Vehicle Limited Warranty, the Tesla North
America Warranty Region is defined as all 50 states of the United States of America, the District of
Columbia, and all 13 provinces and territories of Canada, provided that you return to the North
America Warranty Region in order to receive wa rranty service. Any subsequent purchaser or
transferee must return to the North America Warran ty Region in order to obtain warranty service
regardless of the country in which such purchaser or transferee may have purchased the vehicle.
Multiple Warranty Conditions
This New Vehicle Limited Warranty contains warranty terms and conditions that may vary
depending on the part or system covered. A warranty for specific parts or systems is governed by
the coverage set forth in that warranty section as well as other provisions in this New Vehicle Limited
Wa r ra n t y.
Limitations and Disclaimers
This NEW VEHICLE LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY MADE IN
CONNECTION WITH YOUR TESLA VEHICLE. Implied and express warranties and conditions arising
under applicable state or provincial laws or federal statute or otherwise in law or in equity, if any,
including, but not limited to, implied warranties an d conditions of merchantability or merchantable
quality, fitness for a particular purpose, durability, or those arising by a course of dealing or usage
of trade, are disclaimed to the fullest extent allowable by law, or limited in duration to the term of
this New Vehicle Limited Warranty. Some states or provinces do not allow limitations on implied
warranties or conditions and/or how long an im plied warranty or condition lasts, so the above
limitations may not apply to you.
THE PERFORMANCE OF NECESSARY REPAIRS AND PARTS REPLACEMENT BY TESLA IS THE
EXCLUSIVE REMEDY UNDER THIS NEW VEHICLE LIMITED WARRANTY OR ANY IMPLIED
WARRANTIES. Tesla does not authorize any person or entity to create for it any other obligations
or liability in connection with this New Vehicle Limited Warranty. The decision of whether to repair
or replace a part or to use a new or remanufactured part will be made by Tesla, in its sole discretion.
Your Rights Under State Law
This New Vehicle Limited Warranty gives you specif ic legal rights. You may also have other rights
that vary from state to state.
Vehicles registered in the U.S.:
Tesla Motors, Inc.
3500 Deer Creek Road
Palo Alto, California 94304
Attention: Vehicle Service Vehicles registered in Canada:
Tesla Motors Canada, Inc
.7175 Tranmere Road, Unit #2
Mississauga, Ontario L5S 1N4
Attention: Vehicle Service
1-877-79-TESLA (1-877-798-3752) 1-877
-79-TESLA (1-877-798-3752)
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Ownership Transfer
This New Vehicle Limited Warranty is transferable at no cost to any person(s) who subsequently and
lawfully assume(s) ownership of the vehicle after the first retail purchaser within the described
limitations of this New Vehicle Limited Warranty (“subsequent purchaser”).
Who Can Enforce this New Vehicle Limited Warranty?
The first retail purchaser, or subsequent purchaser, of a new Model S vehicle sold in the Tesla North
America Warranty Region, titled or registered in the name of the first retail purchaser, or subsequent
purchaser, according to the laws of the 50 states of the United States of America, the District of
Columbia, or Canada, can enforce this New Vehicle Limited Warranty, subject to the terms of this
New Vehicle Limited Warranty.
When Does the Warranty Period Begin and End?
This New Vehicle Limited Warranty begins on the fi rst day a new vehicle is put into use by delivery
to the first retail purchaser(s), or by leasing or registering as a company car or demonstrator,
whichever is earlier, and provides coverage for the period based on the specified warranty as
described in the section “WARRANTY COVERAGE.” Parts repaired or replaced, including
replacement of the vehicle, under this New Vehi cle Limited Warranty are covered only until the
applicable warranty period of this New Vehicle Li mited Warranty ends, or as otherwise provided by
applicable law.
Wa r ra n t y C ove ra g e
This New Vehicle Limited Warranty includes the Basic Vehicle Limited Warranty, the Supplemental
Restraint System (“SRS”) Limited Warranty, and th e Battery Limited Warranty, each as described
below.
The exclusive remedy available to you under this New Vehicle Limited Warranty is the repair or
replacement of new or remanufactured parts by Tesla for the covered defects. Subject to the
exclusions and limitations described in this New Vehicle Limited Warranty, such repair or parts
replacement will be performed without cost to you by Tesla when Tesla is notified of the covered
defect within the applicable warranty peri od. Repairs will be performed using new or
remanufactured parts at the sole discretion of Tesl a. All replaced parts or other components are the
exclusive property of Tesla unless otherwise provided under applicable law.
Basic Vehicle Limited Warranty
Subject to separate coverage for certain parts and the exclusions and limitations described in this
New Vehicle Limited Warranty, the Basic Vehicle Limited Warranty covers the repair or replacement
necessary to correct defects in the materials or workmanship of any parts manufactured or supplied
by Tesla that occur under normal use for a period of 4 years or 50,000 miles (80,000 km), whichever
comes first.
Supplemental Restraint System Limited Warranty
Subject to the exclusions and limitations describe d in this New Vehicle Limited Warranty, the SRS
Limited Warranty covers the repair or replacement necessary to correct defects in the materials or
workmanship of the vehicle’s seat belts or air bag system manufactured or supplied by Tesla that
occur under normal use for a period of 5 years or 60,000 miles (100,000 km), whichever comes first.
Battery Limited Warranty
The Model S lithium-ion battery (the “Battery”) is an extremely sophisticated powertrain component
designed to withstand extreme driving conditions. You can rest easy knowing that Tesla’s
state-of-the-art Battery is backed by this Battery Limited Warranty, which covers the repair or
replacement of any malfunctioning or defective Batt ery, subject to the limitations described below.
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34MODEL S
If your Battery requires warranty service, Tesla will repair the unit, or replace it with a factory
reconditioned unit that has an energy capacity at least equal to that of the original Battery before
the failure occurred. To provide you with even more assurance, this Battery Limited Warranty will
also cover damage to your vehicle from a Battery fire even if it is the result of driver error. (Coverage
will not extend to damage that had already been sustained before a Battery fire occurred, or to any
damage if the Battery fire occurred after your vehicle had already been totaled.) Your vehicle’s
Battery is covered under this Battery Limited Warranty for a period of 8 years or for the number of
miles/km specified below for your Battery configuration, whichever comes first:
• 60 kWh - 125,000 miles (200,000 km)
• 85 kWh - unlimited miles/km
Despite the breadth of this warranty, damage resulting from intentional actions (including
intentionally abusing or destroying your vehicle, or ignoring active vehicle warnings), a collision or
accident (excluding from Battery fires as specified above), or the servicing or opening of the Battery
by non-Tesla personnel, is not covered under this Battery Limited Warranty.
In addition, damage resulting from the following activities is not covered under this Battery Limited
Wa r ra n t y :
• Exposing the vehicle to ambient temperatures above 140°F (60°C) or below -22°F (-30°C) for
more than 24 hours at a time;
• Physically damaging the Battery, or intentio nally attempting, either by physical means,
programming, or other methods, to extend (other than as specified in your owner
documentation) or reduce the life of the Battery;
• Exposing the Battery to direct flame (excluding from Battery fires as specified above); or,
• Flooding of the Battery.
The Battery, like all lithium-ion batteries, will experience gradual energy or power loss with time and
use. Loss of Battery energy or power over time or due to or resulting from Battery usage, is NOT
covered under this Battery Limited Warranty. See your owner documentation for important
information on how to maximize the life and capacity of the Battery.
Exclusions and Limitations
This New Vehicle Limited Warranty does not cover any vehicle damage or malfunction directly or
indirectly caused by, due to or resulting from normal wear or deterioration, abuse, misuse,
negligence, accident, improper maintenance, operat ion, storage or transport, including, but not
limited to, any of the following:
• Failure to take the vehicle to a Tesla Service Center or Tesla authorized repair facility upon discovery of a defect covered by this New Vehicle Limited Warranty;
• Accidents, collisions, or objects striking the vehicle;
• Any repair, alteration or modification of the vehicl e, or the installation or use of fluids, parts or
accessories, made by a person or facility not authorized or certified to do so;
• Improper repair or maintenance, including use of fluids, parts or accessories other than those
specified in your owner documentation;
• Towing the vehicle;
• Improper winch procedures;
• Theft, vandalism, or riot;
• Fire, explosion, earthquake, windstorm, lightning, hail, flood, or deep water;
• Driving the vehicle off-road, over uneven, rough, damaged or hazardous surfaces, including but not limited to, curbs, potholes, unfinished roads, debris, or other obstacles, or in competition,
racing or autocross or for any other purposes for which the vehicle is not designed;
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Warranty (North America)
WARRANTY35
• Overloading the vehicle;
• Using the vehicle as a stationary power source; and
The environment or an act of God, including, but not limited to, exposure to sunlight, airborne
chemicals, tree sap, animal or inse ct droppings, road debris (including stone chips), industry fallout,
rail dust, salt, hail, floods, wind storms, acid rain, fire, water, contamination, lightning and other
environmental conditions.
Additional Limitations and Exclusions
In addition to the above exclusions and limitati ons, this New Vehicle Limited Warranty does not
cover any of the following:
• Any corrosion or paint defects including, but not limited to, the following:
•Corrosion from defects in non-Tesla manufactured or supplied materials or workmanship
causing perforation (holes) in body panels or the chassis from the inside out;
• Surface or cosmetic corrosion causing perforation in body panels or the chassis from the
outside in, such as stone chips or scratches; and
• Corrosion and paint defects caused by, due to or resulting from accidents, paint matching,
abuse, neglect, improper maintenance or operation of the vehicle, installation of an accessory,
exposure to chemical substances, or damages resu lting from an act of God or nature, fire, or
improper storage;
• Non-genuine Tesla parts or accessories or their inst allation, or any damage directly or indirectly
caused by, due to or resulting from the installation or use of non-genuine Tesla parts or
accessories:
• Certain individual items associated with the vehicle, including, but not limited to the tires, Mobile
Connector, High Power Wall Connector, any future connectors, and related charging adapters,
which have separate warranties subject to their own terms and conditions;
• W i n d s h i e l d o r w i n d ow g l a s s t h a t i s b ro ke n , c h i p p e d , s c rat c h e d , o r c ra c ke d , o t h e r t h a n a s a re s u l t
of a defect in material or workmanship of a Tesla manufactured or supplied windshield or
window glass;
• General appearance or normal noise and vibration, including, but not limited to, brake squeal,
general knocks, creaks, rattles, and wind and road vibration; and
• Maintenance services, including, but not limited to, the following:
•Standard 12 month or 12,500 mile service and diagnostics checks;
• Wheel alignment or balancing;
• Appearance care (such as cleaning and polishing); and
• Expendable maintenance items (such as wiper blades/inserts, brake pads/linings, filters, etc.).
Vo i d e d Wa r ra n t y
You are responsible for the proper operation of the vehicle and for receiving and maintaining
detailed and accurate records of your vehicle’s maintenance, including the 17-digit Vehicle
Identification Number (“VIN”), servicing center name and address, mileage, date of service or
maintenance and description of service or maintena nce items, which should be transferred to each
subsequent purchaser. You may void this New Vehicle Limited Warranty if you do not follow the
specific instructions and recommendations regardin g the use and operation of the vehicle provided
in your Model S owner documentation, including, but not limited to:
• Complying with any recall advisories;
• Carrying passengers and cargo with in specified load limits; and
• Making all repairs.
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36MODEL S
Although Tesla does not require you to perform all service or repairs at a Tesla Service Center or
Tesla authorized repair facility, this New Vehicle Limited Warranty may be voided or coverage may
be excluded due to improper maintenance, service or repairs. Tesla Service Centers and Tesla
authorized repair facilities have special training, expertise, tools and supplies with respect to your
vehicle and, in certain cases, may employ the only persons or be the only facilities authorized or
certified to work on certain parts of your vehicle. Tesla strongly recommends that you have all
maintenance, service and repairs done at a Tesla Serv ice Center or Tesla authorized repair facility in
order to avoid voiding, or having coverage excluded under, this New Vehicle Limited Warranty.
The following will also void this New Vehicle Limited Warranty:
• Vehicles that have had the VIN defaced or alte red or the odometer or other related system
disconnected, altered or rendered inoperative so th at it is difficult to determine the VIN number
or actual mileage;
• Vehicles that have been labeled or branded as dismantled, fire-damaged, flood-damaged, junk,
rebuilt, salvage, reconstructed, irreparable or a total loss; and
• Vehicles that have been determined to be a total loss by an insurance company.
Damages
Tesla hereby disclaims any and all indirect, incide ntal, special and consequential damages arising out
of or relating to your vehicle, including, but not limited to, transportation to and from a Tesla Service
Center, loss of vehicle value, loss of time, loss of income, loss of use, loss of personal or commercial
property, inconvenience or aggravation, emotional di stress or harm, commercial loss (including but
not limited to lost profits or earnings), towing char ges, bus fares, vehicle rental, service call charges,
gasoline expenses, lodging expenses, damage to tow vehicle, and incidental charges such as
telephone calls, facsimile transmissions, and mailing expenses.
Tesla shall not be liable for any direct damages in an amount that exceeds the fair market value of
the vehicle at the time of the claim.
The above limitations and exclusions shall apply whether your claim is in contract, tort (including
negligence and gross negligence), breach of warr anty or condition, misrepresentation (whether
negligent or otherwise) or otherwise at law or in equity, even if Tesla is advised of the possibility of
such damages or such damages are reasonably foreseeable. Some states or provinces do not allow
the exclusion or limitation of indirect, direct, spec ial, incidental or consequential damages, so the
above limitations or exclusions may not apply to you.
Obtaining Warranty Service
To obtain warranty service, you must notify Tesla within the applicable warranty period, and deliver
the vehicle, at your expense, duri ng regular business hours to a Tesla Service Center, or such other
repair facility designated by Tesla in the Tesla No rth America Warranty Region. The location of the
nearest Tesla Service Center may be obtained by visiting www.teslamotors.com. The location of
Tesla Service Centers is subject to change at any time and without prior notice.
Please be prepared to provide the VIN, which is lo cated on the upper dashboard on the driver’s side
of the vehicle and visible through the windshield and is also available on the vehicle registration and
title documentation, vehicle delivery date, current mileage and a description of the defect when you
contact Tesla.
In the event of a change of your address, plea se contact Tesla at the address or phone number
specified in the section of this New Vehicle Li mited Warranty titled “Who is the Warrantor?”.
Payment of Tax for Repairs
Some jurisdictions and/or local governments may requ ire that tax be collected on warranty repairs.
Where applicable law allows, you are responsible for payment of these taxes.
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WARRANTY37
Reasonable Time for Repairs
You must allow Tesla a reasonable time for completion of repairs and/or service. Upon notification
by Tesla of the completion of the vehicle repairs and/or service, you are responsible for immediately
picking up the vehicle, at your own expense.
Roadside Assistance (North America)
Tesla provides complimentary roadside assistance emergency services, including towing services to
the nearest Tesla Service Center or your home provided they are within 50 miles (80 km) of your
vehicle, for 4 years or 50,000 miles (80,000 km), wh ichever comes first, for vehicles covered by this
New Vehicle Limited Warranty at the time of the occurrence, subject to the exclusions and
limitations described in your Roadside Assistan ce documentation. You are responsible for any
roadside assistance emergency services for vehicles or repairs not covered by this New Vehicle
Limited Warranty, which will have a minimum charge of US$300 or CAD$300, as applicable
depending upon the location of the vehicle, and for any charges for transportation beyond the first
50 miles (80 km). Roadside assistance is not prov ided under this New Vehicle Limited Warranty but
is a service intended to minimize inconvenience wh en your Tesla vehicle is inoperable. Please refer
to your Roadside Assistance documentation for details.
Modifications and Waivers
No person or entity, including, but not limited to , a Tesla employee or authorized representative, can
modify or waive any part of this New Vehicle Limited Warranty. Tesla may occasionally offer to pay
a portion or all of the cost of certain repairs that are no longer covered by this New Vehicle Limited
Warranty for specific vehicle models, which some st ates may refer to as “adjustment programs.” In
such circumstances, Tesla will notify all known registered owners of affected vehicles. You may also
inquire to Tesla directly regarding the applicability of such programs, if any, to your vehicle. Tesla
may also occasionally offer to pay a portion or all of the cost of certain vehicle repairs that are no
longer covered by this New Vehicle Limited Warr anty on an ad hoc case-by-case basis. Tesla
reserves the right to do the above and to make changes to vehicles manufactured or sold by Tesla
and the applicable warranties, at any time, without incurring any obligation to make the same or
similar payment or changes for vehicles Tesla previously manufactured or sold, or applicable
warranties including this New Vehicle Limited Warranty. Nothing herein shall imply that any Tesla
vehicle is free of defects.
Warranty Enforcement Laws and Dispute Resolution
The Magnuson-Moss Warranty Act is the federal law which governs this New Vehicle Limited
Warranty. Many jurisdictions have laws, commonly called “Lemon Laws,” that provide you with
certain rights if you have problems with your new vehicle. These laws vary depending on the state,
province or territory. Your new vehicle and its safe ty items comply with applicable provincial and
territorial motor vehicle laws.
To the fullest extent allowed by the law of your jurisdiction, Tesla requires that you first provide
Tesla, during the applicable warranty period spec ified in this New Vehicle Limited Warranty, with
written notification of any defects you have experi enced within a reasonable time to allow Tesla an
opportunity to make any needed repairs, and to submit to our dispute settlement program, before
you pursue any remedy under these laws.
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38MODEL S
Please send your written notification to:
Please include the following information:
• Your name and contact information;
• VIN;
• Name and location of the Tesla Store an d/or Tesla Service Center nearest you;
• Vehicle delivery date;
• Current mileage;
• Description of the defect; and
History of the attempts you have made with a Tesla Store or a Tesla representative to resolve the
concern, or of any repairs or services that were not performed by a Tesla Service Center or Tesla
authorized repair facility.
In the event any disputes, differences or controversies arise between you and Tesla related to this
New Vehicle Limited Warranty, Tesla will explore all possibilities for an amicable settlement. In case
an amicable settlement is not reached, Tesl a offers a dispute settlement program through:
NATIONAL CENTER FOR DISPUTE SETTLEMENT (“NCDS”)
P. O . B o x 5 2 6
Mt. Clemens, MI 48046
1-866-629-3204
Tesla requires that you submit your dispute to our dispute settlement program and wait for a
decision to be issued prior to pursuing any remedy under federal or state laws (including 15 U.S.C.
Section 2310 or California Civil Code Section 1793.22(b)), although you may be entitled to pursue a
remedy without submitting under certain state laws or if you pursue any rights or remedies not
created by these laws. This dispute settlement program administered by NCDS is free of charge to
you and is conducted by local NCDS professional s who are trained and experienced in mediation
and arbitration.
NCDS resolves disputes involving this New Vehicle Limited Warranty which arise during the
applicable warranty period specified in this New Vehicle Limited Warranty. However, NCDS will not
arbitrate claims involving a vehicle used primaril y for commercial purposes unless the “Lemon Law”
of your state covers (1) vehicles used for commercial purposes or (2) claims that an air bag failed to
deploy or deployed when it should not have. You mu st file a request for arbitration with NCDS within
60 days (or 6 months in certain jurisdictions) of the expiration of the appl icable warranty period,
provided you sent written notice to Tesla, as specified above, of the alleged defect during the
applicable warranty period.
To initiate arbitration, you must contact NCDS at 1-866-629-3204 or P.O. Box 526, Mt. Clemens, MI
4 8 0 4 6 , a n d co m p l e te a n N C D S c u s t o m e r c l a i m f o r m a n d m a i l i t t o N C D S . P l e a s e a l s o p rov i d e a co py
of your written notification sent to Tesla and/or a ll information required in such notification specified
above, your desired resolution, and all receipts if requesting reimbursement. Upon receipt of your
request, NCDS will contact you regarding the status of your case and provide you with additional
details about the program.
Vehicles registered in the U.S.:
Tesla Motors, Inc.
3500 Deer Creek Road
Palo Alto, California 94304
Attention: Vehicle Service Vehicles registered in Canada:
Tesla Motors Canada, Inc
.7175 Tranmere Road, Unit #2
Mississauga, Ontario L5S 1N4
Attention: Vehicle Service
1-877-79-TESLA (1-877-798-3752) 1-877
-79-TESLA (1-877-798-3752)
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